Cloudflare Error 1002: DNS Points to Prohibited IP (Restricted)
Error 1002 is similar to error 1000 but relates specifically to restricted IPs based on plan limitations or Cloudflare's network policies. The domain's DNS record resolves to an IP address that cannot be proxied through Cloudflare. This may also appear if Cloudflare has suspended the domain for terms of service violations.
Status
Error 1002: DNS Points to Prohibited IP (Restricted)Example
GET /products HTTP/1.1
Host: www.example.com
User-Agent: Mozilla/5.0
Accept: text/htmlHTTP/1.1 409 Conflict
Server: cloudflare
CF-RAY: 7e1f2a3b4c5d6789-BOS
Content-Type: text/html
<!doctype html>
<html>
<head>
<title>www.example.com | Error 1002</title>
</head>
<body>
<h1>Error 1002: DNS points to prohibited IP</h1>
<p>The DNS for this website resolves to a restricted IP address. Please contact the site owner or Cloudflare support.</p>
</body>
</html>How to Troubleshoot
Check your Cloudflare dashboard for notices
Log into the Cloudflare dashboard and check for any account or domain notices, warnings, or suspension messages.
Verify DNS record IP addresses
Ensure your DNS records point to valid, publicly routable origin server IPs that are not restricted.
Check DNS RecordsContact Cloudflare support
If you believe this is an error, contact Cloudflare support with your domain name and details about your configuration.
Common Causes
Domain suspended by Cloudflare Trust & Safety
mediumCloudflare may disable proxying for domains involved in phishing, malware distribution, or other abuse, showing 1002 to visitors.
DNS record points to a restricted IP range
mediumCertain IP ranges (private, reserved, or blocked) cannot be used as origin addresses with Cloudflare.
Cloudflare account configuration issue
lowPlan limits or account-level restrictions may prevent certain configurations.
Quick Diagnostics
Related Error Codes
DNS Points to Prohibited IP
A DNS record points to an IP address that Cloudflare has blocked for policy or security reasons.
DNS Resolution Error
Cloudflare's DNS could not resolve the requested hostname.
Direct IP Access Not Allowed
A visitor tried to access a Cloudflare IP address directly instead of using a domain name.
Frequently Asked Questions
This reference was compiled from official RFCs, protocol specifications, and hands-on troubleshooting experience. AI tools were used primarily for formatting and organizing the content on the page.